NEWS
Aviation

160-98: FOR IMMEDIATE RELEASE , November 24, 1998

PRESS ADVISORY -- Newark Airport Workers to be Honored for Exceptional Service to Customers


A taxi dispatcher who helped track down a passenger's lost suitcase and a maintenance man who helped a woman whose car and trailer had jackknifed will be among 15 Newark International Airport workers honored by the Port Authority on Tuesday, December 1, at the Newark Airport Marriott Hotel.

Susan Baer, the airport's General Manager, will thank 11 "Ambassadors of the Month" and "four Supervisors of the Quarter" for their outstanding customer service.

The 15 workers - graduates of the bistate agency's "Airport Ambassadors" customer-service training program - were cited by airport customers for their exceptional professionalism and courtesy.

More than 6,000 front-line workers at Newark International, John F. Kennedy International and LaGuardia airports have received courtesy training through the Port Authority's Airport Ambassadors program since its inception in 1989.

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